At www.pragunya.com, we take immense pride in delivering high-quality silver ornaments that meet your expectations. We want you to have a seamless shopping experience with us. In the unlikely event that you receive a product that is damaged, has a dissimilar design, or has been replaced with the wrong item, we are here to assist you with our return and refund process.

Eligibility for Returns

We understand that certain situations might necessitate a return. You may be eligible to return your order if:

1. Product Defect: The received product is broken, damaged, or defective upon arrival.
2. Dissimilar Design: The received product significantly differs from the design you ordered.
3. Changed Product: You have received a product that is different from what you initially ordered.

Initiating a Return

To initiate a return for an eligible product, please follow these steps:

1. Contact Us: Reach out to our customer service team within 24 hrs of receiving your order. You can contact us through email/phone number provided on our website, www.pragunya.com.
2. Provide Details: Provide your order number, a description of the issue, and if possible, include relevant photographs showcasing the problem.
3. Review and Approval: Our team will review your request and determine its eligibility for return based on the criteria mentioned above.

Return Process

If your return request is approved, we will guide you through the return process. Here’s what to expect:

1. Return Authorization: You will receive a Return Authorization number along with instructions on how to package and send back the product.
2. Packaging: Carefully package the product in its original packaging, including all accessories and documentation.
3. Shipping: Ship the product back to the provided address using a reliable shipping method. Please retain the shipping receipt and tracking information for your records.

Refund Process

Upon receiving the returned product and verifying its condition, we will initiate the refund process. Here’s what you need to know:

1. Refund Method: Refunds will be issued using the original payment method used during the purchase.
2. Refund Amount: The refund amount will include the original product cost plus any applicable taxes or fees. Shipping charges are non-refundable.
3. Processing Time: Refunds typically take 5 days to process from the date of receiving the returned product. The exact processing time may vary based on your payment provider’s policies.

Contact Us

If you have any questions or concerns regarding our return and refund policy, please don’t hesitate to contact our customer service team. We are here to assist you and ensure your satisfaction with your shopping experience at www.pragunya.com.

Please note that our return and refund policy is designed to address genuine concerns and ensure a fair and transparent process. We appreciate your understanding and cooperation in adhering to these guidelines.